1. Overview
At MY Mart Center, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we’re here to help with a straightforward refund process.
2. Eligibility for Refunds
- Time Frame: To be eligible for a refund, you must request it within 14 days of receiving your item.
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your refund.
3. Non-Refundable Items
- Gift cards
- Downloadable software products
- Certain personal care items
- Items purchased on clearance or sale (unless faulty)
4. How to Request a Refund
To initiate a refund, Please contact our customer service team at contact@mymartcenter.com with your order number and reason for the refund request. We will guide you through the process.
5. Refund Process
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If your refund is approved, a credit will be applied to your original method of payment within 5-10 business days.
- Late or Missing Refunds: If you haven’t received a refund within the stated period, first check with your bank or credit card company. If there is still an issue, please contact us at contact@mymartcenter.com
6. Shipping Costs
- Return Shipping: You will be responsible for paying for your shipping costs for returning your item unless the item was defective or incorrect. Shipping costs are non-refundable.
- Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@mymartcenter.com
8. Damaged or Defective Items
If receive a damaged or defective item, please notify us immediately at contact@mymartcenter.com so we can resolve the issue promptly.
9. Contact Information
For any questions or concerns regarding refunds, please contact our customer service team at contact@mymartcenter.com or call us at
+44 7447655816
Thank you for shopping with My Mart Center (MMC)